Your Privacy Is Our Responsibility
This page provides a complete description of how your personal information is collected, used, and kept secure on the 54bat platform.
This privacy policy has been last updated. By continuing to use the 54bat platform, you are considered to have accepted all terms of this policy.
54bat welcomes you. We operate a safe, reliable, and transparent online casino and betting platform for users in Bangladesh. Protecting your personal information is our highest priority. This Privacy Policy ("Policy") explains how we collect your information, why we use it, who we share it with, and what your rights are.
This Policy applies to the 54bat website, mobile version, and all related services. Please read this page carefully, as it contains important information about your legal rights and obligations.
1 What Information We Collect
When creating, using, and managing a 54bat account, we may collect information in the following categories:
Identity Information
Name, date of birth, national ID number or passport number — required for account verification. We confirm that all users are 21 years of age or older.
Contact Information
Email address and mobile number — used for account confirmation, transaction notifications, and customer support.
Financial Information
Deposit and withdrawal transaction records, partial details of bKash, Nagad, Rocket, Upay or bank accounts — for secure payment processing.
Technical Information
IP address, browser type, device information, cookie data, and the time and manner of site access — for platform security and performance improvement.
Gaming Activity Information
Betting history, game types, win and loss records — used to ensure responsible gaming and improve service quality.
Voluntarily Provided Information
Information you provide yourself when contacting customer support, descriptions of issues or feedback — helps improve our service.
2 Purpose of Information Use
54bat uses collected information only for the following lawful purposes:
- Account Management and Verification: Confirming your identity, keeping your account active, and maintaining login security.
- Payment Processing: Completing deposits and withdrawals accurately — ensuring secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: Resolving your issues quickly and effectively via live chat and email.
- Fraud and Scam Prevention: Detecting suspicious activity and protecting the integrity of the platform.
- Responsible Gaming: Monitoring users' gaming patterns and taking supportive measures when needed.
- Legal Compliance: Storing and reporting information in accordance with applicable laws and regulations.
- Service Improvement: Continuously improving platform performance, security, and user experience.
- Relevant Notifications: Keeping you informed about account-related transactions, security updates, and service changes.
We never sell your information to third parties or use it for unrelated commercial purposes.
3 Cookies and Tracking Technologies
54bat uses cookies and similar tracking technologies to operate the website properly. Cookies are small text files stored on your device that improve your browsing experience.
Cookies we use:
- Essential Cookies: Required for login sessions and security — the site's core functions cannot work without them.
- Functional Cookies: Remember your preferences and settings, such as language or display preferences.
- Analytical Cookies: To understand which parts of the site users spend more time on — allowing us to improve our service.
- Security Cookies: Help detect and prevent fraudulent activity.
You can manage cookies through your browser settings. However, disabling cookies entirely may limit some features of the site.
4 Information Sharing with Third Parties
54bat never sells your personal information. Information may be shared only in the following limited circumstances and only to the extent necessary:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners — solely for the purpose of completing transactions. These partners only receive transaction-related information.
- Technology Service Providers: For server hosting, security software, and analytics tools — under strict confidentiality agreements.
- Legal Obligations: Information may be provided as required by law in response to valid court orders, government regulatory requests, or to assist with criminal investigations.
- Fraud Prevention: With organizations specializing in identity verification and fraud detection — in the interest of protecting all users.
Your information is not shared with third parties for any purpose other than those listed above.
5 Data Security Measures
54bat applies industry-standard technical and organizational security measures to protect your information:
That said, no digital system is entirely risk-free. We make every effort, but we are not responsible for the inherent risks of internet communication. Please also keep your password private and do not share it with others.
6 Data Retention Period
54bat retains your information only for as long as it is necessary or legally required:
- Active Account Information: Retained for as long as the account remains open.
- Transaction Records: Retained for the period required under financial regulations.
- After Account Closure: Certain information may be retained to meet applicable legal obligations.
- Security Logs: Retained for a reasonable period for the purpose of detecting and preventing fraud.
- Customer Support Messages: Retained for a reasonable defined period after the issue has been resolved.
Once the specified retention period ends, information is securely deleted or anonymized.
7 Your Rights
As a 54bat user, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you. Upon a written request, we will provide the information.
Right to Correction
If any of your information is inaccurate, you can request a correction. It is our responsibility to maintain accurate and up-to-date information.
Right to Deletion
In certain circumstances you can request that your information be deleted — subject to fulfilling legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Object
You have the right to object to marketing messages or certain processing activities.
To exercise these rights, email [email protected] or contact us via live chat.
8 Protection of Minors
54bat is a service for adults. Our platform is strictly for those aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of account registration. If we determine that information has been collected from a minor, that account will be closed and the information deleted immediately.
If you believe a minor is using this platform, please notify us at [email protected].
9 Policy Changes and Updates
54bat reserves the right to change this privacy policy from time to time. This policy may be updated due to service improvements, legal changes, or changes in business operations.
If any significant changes are made, we will endeavor to notify users where possible — via email notification or a clear notice on the website. Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We therefore recommend reviewing this page regularly.
10 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or the protection of your information, please contact us. Our customer support team provides assistance in Bengali and English, 24/7.
54bat Privacy Contact
We take all privacy-related inquiries seriously and aim to respond as soon as possible.
At 54bat, our goal is to create a safe, transparent, and trustworthy online entertainment environment — where the protection of your information is always a priority.